Everything works with PalmPad but not with AHP

[Monster Tom]

I'm having a similar issue.  I'm able to control my WS477 with the palm pad (on, off, dim), but my AHP software does not work.  I have several WS467's LM465's and AM466's that all work with both the pad and the software...the only issue is the WS4777.

Called tech support...and they don't have an answer for me.

Suggestions?

[Dan Lawrence]

O.K. What version of AHP are you using?

[dave w]

I'm having a similar issue.  I'm able to control my WS477 with the palm pad (on, off, dim), but my AHP software does not work.  I have several WS467's LM465's and AM466's that all work with both the pad and the software...the only issue is the WS4777.

Called tech support...and they don't have an answer for me.

Suggestions?

Are you using the CM15A to tranceive the Palm Pad's signals, or do you have a TM751 tranceiver in the mix? If so, disconnect it...does things get better or worse?
Is this a new WS477, if so have you tried calling it a LM14 in AHP?
Have you tried "issue on instead of bright 100%" in the AHP Tools menu.

[Dan Lawrence]

I'm having a similar issue.  I'm able to control my WS477 with the palm pad (on, off, dim), but my AHP software does not work.  I have several WS467's LM465's and AM466's that all work with both the pad and the software...the only issue is the WS4777.

Called tech support...and they don't have an answer for me.

Suggestions?

Are you using the CM15A to tranceive the Palm Pad's signals, or do you have a TM751 tranceiver in the mix? If so, disconnect it...does things get better or worse?
Is this a new WS477, if so have you tried calling it a LM14 in AHP?
Have you tried "issue on instead of bright 100%" in the AHP Tools menu.

For a WS477 use a AM14 Two Way Appliance Module (also no longer available.