Customer service in this case does not know what they're talking about. Let's figure out what is not working... If we can find a bug, we'll fix it for you. If it ends up being a feature that's unclear (or if you can think of something cool to add), we'll do that too...
You have camera video on your iTouch. Good. With respect to your Blackberry, what model of Blackberry do you have?
From my understanding of your email, you can control your PTZ Ninja base, but not other cameras from iWatchMobile. You can control all cameras from AHP. All are on house code A. Now, iWatchMobile relays Pan/Tilt/Zoom commands via AHP. If you can control your cameras directly from AHP, and if you can get video of the cameras on your phone, then the commands should get through. You can check the AHP history log (F2) to see if the pan/tilt commands are being relayed. Is the camera on? You can turn on the camera by opening the camera select tab in iWatchMobile and selecting the camera. You can see commands sent from iWatchMobile in your AHP history. If you turn on your Vanguard camera from AHP and then control it via iWatchMobile, does that work?
Hope this is helping...
I'm not trying to seem rude at all, this is what Customer Service informed me of when I contacted them about the issues.
Another reason I had contacted them is because my software registration did not include a link to the iWatchMoblie download, but only to iWatchOut which comes with it.
Both reg codes were provided and when asked why this was, they informed me it was due to some bugs in the app they were wanting to work out before they provided the link.
Of course, SW45a is available on the download page and FTP, which is where I got mine.
Ok, let me try to clarify a few things.
I installed iWatchMobile and the interface comes up on both the iTouch and the BlackBerry.
No video feed shows on the BlackBerry, just the control buttons.
Video does show on the iTouch.
Both are being tested connected to my WiFi, not 3G.
I am familiar with how IP addresses work and enter this manually with no issue, but when I use the invite a cell phone function in AHP, it now only sends the address as
http://0.0.0.0:8777/iwatch.
This is one thing I have noticed.
Another thing, since installing iWatchMobile, ActivePhone no longer functions at all on my iTouch, but does on the BlackBerry.
I get a 500 error on the iTouch.
When I uninstall AHP and reinstall without iWatchMobile, ActivePhone then works again on both devices.
Viewing the activity monitor in AHP, when attempting to control my cameras from iWatchMobile, shows that all commands other than camera selection are being sent on HC A. My cameras are NOT set to HC A.
The only cameras that respond when using the controls are ninja bases, my Vanguard and Sentinel cameras will not respond at all.
It shows the proper command to turn on, or select my other cameras, but they do not respond to any commands.
If I send commands directly from AHP the cameras will respond, but often erratically.
The cameras have no issues with commands from my CR15A or Icon/Nstinct remotes.
As I have said, I have no issues with these cameras receiving RF from the CM15A when I control them directly from AHP, but they do act erratically at times.
I'll start with this and see what can be figured out.
Any additional info you need, just let me know.
I would like find out what is causing this as I had been hoping for a mobile app to control my Vanguard and Sentinel cameras.
On the note of adding anything else that could be useful in the app:
It would be nice to have the same camera control that is available in AHP, as this connects to AHP to work.
Having the ability to go to camera presets, set presets, center the cameras, sweep the selected camera, iris up/down functions & focus for the Sentinel and Vanguards, start and stop snapshots and recording.
These functions would be nice to have available mobile as they are in AHP.
I've attached a screen shot of a few lines from my activity monitor when attempting to control the cameras via iWatchMobile.
Also, here is a screen shot of the about screen. When I first open AHP it will sometimes show iWatch as unregistered unless I click and hold the left mouse button down over the plug-in image.
The top one is showing OnAlert twice if I go to help/about in AHP once it is running.
Correct me if this does not appear to be a bug.
Sorry, forgot to add the BlackBerry is an 8530.