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[tybirdtybird]

Activephone and onalert mobile app stop working. so i reinstilled ahp and when i instill one of the plugin like onalert i get this message. When i instilled the software i **** down norton 360 that all is running that i know of. I also restart my pc when i instilled Ahp.




Active home pro has stop working
.
A problem caused the program to stop working correctly. windows will close the program and notify if a solution is available. I'm running Windows Vista 32 bit.




Also to save a posting like to know if i get one of the pro app will that also work with onalert mobile and Activephone. like to get the 3g working on my iphone.


This is what windows said what is wrong.

Product
Active Home Professional

Problem
Stopped working

Date
8/25/2010 9:45 PM

Status
Not Reported

Problem signature
Problem Event Name:   APPCRASH
Application Name:   ActiveHm.exe
Application Version:   3.0.0.240
Application Timestamp:   49e78acb
Fault Module Name:   ahp.dll
Fault Module Version:   3.0.0.271
Fault Module Timestamp:   4bfd9d60
Exception Code:   c0000005
Exception Offset:   001cd680
OS Version:   6.0.6000.2.0.0.768.3
Locale ID:   1033
Additional Information 1:   db77
Additional Information 2:   c8a4b6d0de96a12dc01e2112fe4cc5f8
Additional Information 3:   c131
Additional Information 4:   f827ca85bb3d1a160a018746e0523fad

Onalert error message

Product
OnAlert Installation

Problem
Program compatibility problem

Date
8/26/2010 3:45 PM

Status
Not Reported

Description
This program might not have installed correctly

Problem signature
Problem Event Name:   PCA2
Problem Signature 01:   onalert_236.exe
Problem Signature 02:   1.0.0.0
Problem Signature 03:   OnAlert Installation
Problem Signature 04:   unknown
Problem Signature 05:   X10 Wireless Technology, Inc
Problem Signature 06:   1
Problem Signature 07:   2
OS Version:   6.0.6000.2.0.0.768.3
Locale ID:   1033

Files that help describe the problem
appcompat.txt




Thank You for your help

Ty

[Tuicemen]

What OS are you using?
Did you try to restore windows to a date prior to when you first installed the plug-ins?
Did You try uninstalling then reinstalling in safe mode?

[tybirdtybird]

I'm running Vista Home Premium

No

No I forgrt how to start in safe mode

 

[Tuicemen]

Try the restore first.
To boot  in safe mode I think it is pressing f8 or f5 on booting one will put you into safe mode directly the other will bring up boot options.
 

[tybirdtybird]

Thank you I will give it a try.

[tybirdtybird]

I did restore Ahp & onalert is working but when i try and adding onalert mobile i get that error message .    I went to x10wiki and did AHP reinstallation all 15 steps

  its not the horse I'm beating its onalert mobile 



Is there a way to remove a plugin  so i don't have to reinstallation again ?

[Dan Lawrence]

I did restore Ahp & onalert is working but when i try and adding onalert mobile i get that error message .    I went to x10wiki and did AHP reinstallation all 15 steps

  its not the horse I'm beating its onalert mobile 



Is there a way to remove a plugin  so i don't have to reinstallation again ?

NOPE!!!!!  To get rid of A plug-in you get to uninstall everything and just reinstall AHP.   Some other program you have doesn't like OnAlert.

[anthonylavado]

@tybirdtybird:
Is there any particular reason you're using ActiveHome Pro 3.271 and OnAlert 3.236? These are both older versions that may cause issue with OnAlert Mobile.

I don't know if you were trying the older versions to test something out or not.

Have a look at the download site here: http://www.x10.com/support/support_soft1.htm

Now, I know you also have ActivePhone, but I don't know what other plug-ins you have. So far from everything I have read and tested, ActivePhone and MyGarage/MyGarage Pro seem to be the ones you have to install last out of all the rest.

Let us know how it goes, and keep to the one thread for this particular issue- that way we can keep track of what troubleshooting we've done for you and go from there, okay?

[tybirdtybird]

Have it working now.

I tried both and did the same thing. I instilled Activephone then onalert then onalert mobile then i got the error message. I reinstill again active phone over the first instill without instilling it. Its been working great so far.

I'm so glad its working now. I fall and broke my back and my leg real bad I'm in wheelchair right now to get around but hey  .  To get IWatch pro do you have to have a cam ? Would they work all together with active phone and on alert mobile on 3g ? I have Iphone 3gs. My router N+ doesn't go outside the house very good



Thank You guys for all your help Guys 

Ty

[Noam]

...Is there a way to remove a plugin  so i don't have to reinstallation again ?

NOPE!!!!!  To get rid of A plug-in you get to uninstall everything and just reinstall AHP...

Actually, I found a method to disable plugins, that has been working for me (but no guaranty it will work for you):
(this is quoted from my post here: http://forums.x10.com/index.php?topic=21776.msg123490#msg123490)
Find the file ahp_plugin.xml (it should be in C:\Program files\ActiveHome Pro - or wherever you installed it).
Open the file, and delete the appropriate line for the plugin you want to remove.
Then  you should be able to restart AHP.
If you aren't sure which is the correct line, then try each line one at a time, changing the beginning part ("<plugin") to "<noplugin", and then trying again.

Make sure AHP is closed before trying this, of course.

[anthonylavado]

To get IWatch pro do you have to have a cam ? Would they work all together with active phone and on alert mobile on 3g ?

You don't have to have a camera, and it will extend the 3G function to the other plugins

Glad to hear it's working!

Find the file ahp_plugin.xml (it should be in C:\Program files\ActiveHome Pro - or wherever you installed it).
Open the file, and delete the appropriate line for the plugin you want to remove.
Then  you should be able to restart AHP.

This does work, but can make some of the other functions wonky. I have a list of what DLL in the file is for what plug-in.

[tybirdtybird]

Thank you Anthony for all the help you have give me

Ty