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Author Topic: Remote user problem & browser support  (Read 4984 times)


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Remote user problem & browser support
« on: May 06, 2011, 01:20:22 PM »

Problem #1
I've tried on several computers today but I'm just not able to connect to my cameras via On computers/browsers where I can bring up the vanguard screen, click the connect button, it tries to connect but then disconnects. Does their site go down or am I having some type of problem? I do have my vanguard server set online.

Problem #2
Firefox is my preferred browser but I'm unable to load the vanguard screen in firefox version 4.0.1. I've tried 3 different IE tab plugins. Is anyone successfully able to connect with firefox 4.0.1? If so, which tab extension are you using?

Is it possible to use Safari to connect an a remote user? I have an IPad 2 that I take when away from home and would love to be able to check up on home. From what I've read, I don't think this is possible but I thought I'd ask anyway.
« Last Edit: May 06, 2011, 05:29:03 PM by schmuttis »


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Re: Remote user problem & browser support
« Reply #1 on: May 11, 2011, 01:34:15 PM »

I've been pouring over the Vanguard remote user documentation trying to get this to work. I even broke down and called X10. The best they've done is to direct me to the documentation that I've already been reading. In my desperation, I turned on an older pc and the remote vanguard worked! So at this point, I think the problem is with Windows 7. Here’s what I tried:

Computer 1:  Windows 7/Norton (enabled and disabled)/IE 8 – The vanguard bull’s-eye loads but IE keeps crashing without connecting (I’m including the event log errors below)
     Also tried with Firefox. I tried 3 different IE tab extensions and everyone crashed.

Computer 2: Window XP Home/Norton (enabled)/IE 8 – vanguard works

Computer 3: Windows Server 2003/AVG (enabled)/IE 8 – vanguard works

Computer 4: Windows 7/Norton (enabled)/IE 8 – The vanguard bull’s-eye loads but continually tries to connect but never succeeds (Hopefully a picture of the status window is attached)
     Also tried with Firefox. I tried 3 different IE tab extensions and everyone crashed.
     Tried with Safari but couldn’t find any IE tab extensions.

Here is more information from Windows 7:

Computer 4: status window attached

Computer 1event log for IE/vanguard crashes

- System

  - Provider

   [ Name]  Application Error
  - EventID 1000

   [ Qualifiers]  0
   Level 2
   Task 100
   Keywords 0x80000000000000
  - TimeCreated

   [ SystemTime]  2011-05-11T16:03:55.000000000Z
   EventRecordID 71200
   Channel Application
   Computer milaptop

- EventData

   C:\Program Files (x86)\Internet Explorer\iexplore.exe
   C:\Program Files (x86)\Common Files\X10\Common\Xvidn.dll

Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: Xvidn.dll, version:, time stamp: 0x4d387c17
Exception code: 0xc0000005
Fault offset: 0x0006a14c
Faulting process id: 0x2114
Faulting application start time: 0x01cc0ff4ed9a76a8
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files (x86)\Common Files\X10\Common\Xvidn.dll
Report Id: 45773f3c-7be8-11e0-89af-001e33f296c0E

Anyone have any ideas what to do with my Windows 7 PCs? I do have a web server that runs constantly. Is it possible for me to post the camera displays on my web instead of going through X10 Active X website? I am a programmer so would be able to code something if needed.

Any suggestions would be greatly appreciated.


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Vanguard remote user won't work with Windows 7
« Reply #2 on: May 15, 2011, 08:46:35 AM »

So what this boils down to is that Vanguard remote user doesn't work on Windows 7 and who know when it will. Here's the response that I received from X10 support 5/11/11:


Thank you for your request. I am afraid I need you to wait while I discuss further steps with the tech team and some of the developers. We are seeing a very high volume of support requests right now. Please rest assured that I am doing what I can to see the issue resolved, but it will take some time. As soon as I receive further information, I will let you know. Again, thank you for your patience.

Eric Boyd | | X10 Email
« Last Edit: May 15, 2011, 08:54:00 AM by schmuttis »
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