Did you get your tablet?

[backlash]

I will call them in the morning.
If they cannot give me a firm ship date then I will also cancel my order.
There are to many other tablets available to have to put up with the poor customer service.

[DemDave]

Please post what you learn here. I don't have a lot of time to waste on the phone. If they don't tell us soon when this will ship, I will try to cancel my order. If I can't get ahold of them then, I will simply contest the credit card transaction they billed me for almost two weeks ago. I'm sure Discover will have my back since I haven't received a product.

[jimeee]

I would like to know how many have received their AirPad 7's?

If you ordered please state your order date and if you have received an AirPad 7 what date you received it.  If you haven't received an AirPad 7 yet please state that you haven't received your AirPad yet.

I ordered my AirPad 7 on 09/02/2011 and I HAVEN'T RECEIVED IT YET!!!

[DemDave]

Ordered on 9/2/11. Haven't received the unit, haven't received shipping confirmation, haven't received a reply to order status inquiry, and certainly haven't received an apology.

[imbigbear69]

Corporate is just as bad, endless recording repeating the same Dial O to reach someone and then silence and the same recording again and again. I see that X-10 is going down the drain as other manufacturers are making similar products.

[akeene2]

Ordered 9/2/11 - They called about an up-buy. no.. Saw today they charged my CC. But no note of shipment.

[backlash]

Long hold time and then I got disconnected.
Called back and about a 10 minute hold I finally got someone.
He said they hope to get another shipment in Friday but no guaranties.
Might ship on Monday or Tuesday next week. Might.
I canceled my order and he said it would take about 10 working days before my credit card is credited.
Didn't take 10 work days to take the money out of my card.
Seems like all the phone numbers ring into the same place and nobody cares about customer service.
The next thing I am going to do is cancel all emails from them.
Won't be buying anything from them again.
And I really wanted a home surveillance system.

[pohs]

Ordered mine on 9/11 but nothing - no delivery, no email, no phone call.
But it has been only three days so I am not worried - yet.

[q711179]

I would like to know how many have received their AirPad 7's?

If you ordered please state your order date and if you have received an AirPad 7 what date you received it.  If you haven't received an AirPad 7 yet please state that you haven't received your AirPad yet.

I ordered my AirPad 7 on 09/02/2011 and I HAVEN'T RECEIVED IT YET!!!

Ordered mine 9/2 and received 9/9, working fine so far and posted link to unboxing a few posts earlier, the will post a full review later this week.

[Tesla]

Ordered very late on 8-29-2011. Received 9-7-2011

There was a 3 day holiday weekend in-between, but I paid a little extra for slightly better shipping, so I think it balanced out.

[Chowder]

backlash, I agree with you 100%.  Their call center is terrible.  Even when you call in, they hang up on you, and then dont answer again, because they obviously dont want to deal with an irate customer.  But you know, this is how it is when you piss people off who have spent several hundred dollars with you, X10.

Please improve your customer service, call center and more.  It's really a major deal killer for us all who have been burned by your current tatics

[krononaut]

I got my tablet two days before the shipment was scheduled to arrive. The tablet is fine for my needs. I only wish that it could be charged via the USB ports, and not the specialized charging port.

[akeene2]

Checked again... Ordered on 9/2/11  - Credit charged 9/6/11 - X10 called wanting me to buy another (wish ) app for the tablet on 9/12/11   here it is 9/18/11 and Still have not heard a word... Guess I might have to call CC co and removed X10 charges


And I have been dealing and using X10 for 10+ years now.. Have spent thousands of dollars.. still I can't get help when I need sit.

This WAS going to be a B-day for wife 9/15/11.. Now who is going to pay that bill?

[Chowder]

Ordered on the 3rd of Sept.  It's now 18th, not a word from X10.  Credit card billed on the 6th.   Is this legal?

[Sonnyc]

Howdy,

Ordered AirPan on 8/27/2011, received it on 9/9/2011.
Nice pad so far as I have used it.