Call their number or email right now and see how long it takes to get a live answer, I been with them at least that long if not longer and their other products were fine and service was great but not now my friend. They send certified like new as new without your permission and wide eyes that wont focus properly etc. I don't feel like going on and on. Here look at my cams (limited time) tell me what ones have the best quality.
http://70.106.131.39:8097 user x10 password x10
Your camera may not be setup correctly...
I tried your link on ny computer which brought up blue iris software that it wants me to update active x. I don't use Blue Iris so there no need for me to download update active x for it.
i m using the AIRSIGHT SOFTWARE that came with my x10 camera.
I also tried your link with the same app ( IPCAM VIEWER BASIC) i use to view my camera on my android phone. My camera works with the app, YOURS link gives me this error message
CAN NOT CONNECT TO THE HOST OR PORT
i should be able to connect to your camera easy which doesn't mean its defective.
Did you get your camera to work using the airsight software?
About
I have called the number when i didn't get my order in a timely fashion.. I got someone within 5 rings. I have emailed them questions.. I got a answer in 24 hours.. i Have posted a question in the forum.. I got a reply from repair dept. in a timely fashion as well.
I have brought the day/night cameras in the past.. i have purchased at least 8 of them in the past.. i Have to retuen 1 or 2.. i have purchased light switches.. remotes, timers, pan/tilt and now im using the xx40a and i have had not problems at all.
You mention cert like new.. well my camera IS CERT LIKE NEW and has been working flawlessly for the pass 6 months.
Let me try your link with the AIRSIGHT software that came with it an see if your claims are valid and not because Blue Iris may be the fault.
and yes. i tried your url and im not downloading blue iris active x / update which is what it telling me to do when my airsight software works perfectly.