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[Knightrider]

Welp, after a few months, it looks like my WM100 is done.

It wasn't connecting today, so I tried resetting it multiple ways until in frustration,  I tried a factory reset. Now it won't register.

See pic for details.

[Knightrider]

I know what you're thinking at this point, but I'm posting this from said mobile device using the same wifi.

[Noam]

I'm having the same issue, as is another user I spoke with. It looks like a server problem. Hopefully, they'll get it fixed quickly.

[Knightrider]

Strike for the cloud. I'm not impressed.

[Tuicemen]

I believe there is a issue with the AWS the WM100 usesas I'm also experiencing connection issues.
this is not the first time I've had AWS  connection issues!

[Knightrider]

Aside from this being a poor design decision, I can only hope it's an X10 learning experience.

[ceedee]

Same.  A factory reset cost me settings for 15 devices.  If we had a backup option, this would be a minor pain.  Now, it’s got me really pissed off.  Another half-baked product.  We deserve better.

[SkipWX10]

Just tried to connect based upon seeing this thread.....nope.

Luckily I am still running my house off the CM15a and use the WM100 and app as a remote except for one scene.

Does this require a reinstall of the app? Or a re-setup of the WM100?

[Knightrider]

I'm hoping once the server gets running again, we will be able to synchronize without full reset. I only reset the app on my phone, so I should be able to hit it with one of my other devices then sync my phone.

[arizona480]

Damn, hit this thread 5 mins too late.  I'm in the same boat, same message as the pic when I gave up and did the factory reset on both devices.

Question:  Since I am not connecting with the hub, If I uninstall the app on one or both devices, then will the action of the factory reset no longer exist and the information on the hub stays?

Or do we really know what will happen?

[BackAgain]

Strike for the cloud. I'm not impressed.

Someday people will listen to me.

[ceedee]

Did anyone get back online?  It’s 7am ET here, and I can’t get the module to connect.

[Knightrider]

I'm not online at 0722 EDT.

I've tried searching the internet for an Alibaba service outage, and have yet to find it.

Pretty sure this thing doesn't use Amazon AWS, as they have a report page on theirs and it's mostly (99%) functional.

[ceedee]

Thanks Knightrider.  I guess I don’t really understand the setup process on this thing.  I am unable to get the module to connect to my router, which I thought was more of a "local" thing.  However, I can’t connect, even from a full reset.

I’m now in full "manual mode," with my RF controller.  Let’s hear it for low-tech!

[Noam]

Well, at just after 8:00 am EDT, mine appears to be working again.