Re: Smartenit Harmony P2 & G2 Controllers

[IPS]

Hi Brobin
My smartenit-P2 is not working again for last few days. I have unplugged and re plugged many times but no effect. this is what is happening:
after re plugging, I try to add Harmoney-P2. After a while could be even longer than 30 min., it appears in the app. I start to add other devices and after the 2nd device, it says, the hub is of line, when in reality it is connected. I just wont let me add any more devices.
I tried to test the device that is added, Nothing happens except the dot turns red and icon goes dim.
I don't  know what else to do. May be P2 is gone bad!
Would appreciate your help.
Thanks.

[Brian H]

You may want to see if the power supply is OK.
I have seen some of them go after years of working.
Killed in my case a DSL Interface, ISY99i, ISY994i.

[brobin]

I can tell you that it's not a server issue because mine is working.  As BrianH suggests, try a different power supply as one that's failing could be the issue.

[IPS]

Well just to let you know the system is back on. It stared working just as it had stopped working. All i did, instead of getting frustrated, left the system alone for couple of day. Left a message for smartenit. By the time they replied, every thing came back on line. I did not have any problem adding devices. 
It is working better than before. I have no clue what happened.

Thanks.

[brobin]

That's good to hear. No idea why that happened.

[SkipWX10]

Saturday 10:25PM Eastern....wondering if the Smartenit servers are down again.

Lost Alexa X-10 interface, hardware checks out but cannot re enable the skill due to connection to Smartenit

[brobin]

Same thing here. Will call 949.429.3303 on Monday morning and I emailed sales@smartenit.com.  Please report it as well so they see it.

[IPS]

 
here since last night. Smartenit-P2 is not connecting.
Smartenit claim to have so many good reliable home automation products. I hope they are not like P2.This is the third time that in about a month that it is down, I am seriously thinking of switching to some more reliable system.

[IPS]

I just sent a email to Smartenit. Hopefully they can take care of it soon.

[brobin]

Right now, it's a server outage. The problem you had before appears to be something else. Could have been a local internet or router issue but if everything else was good, I'd try a different power supply as wall warts can and do fail while still appearing to work.

I bought a Broadlink RM4 Pro that transmits to a CM15a (any X10 transceiver will do) to use as a backup. Since I don't use it daily I don't know if they've had any server issues.

[IPS]

Where do I get Broadlink  RM4? Does it work with Alexa?

Is your system back? Mine is not yet.
Thanks for your response.

[brobin]

As of the time of this post the Smartenit server is back up and all is working normally! 

This the RM4 Pro that I bought as it states that it works with 315MHz:
https://www.amazon.com/gp/product/B096TXWMPV/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

Use a Palm Pad to teach X10 codes to the RM4 Pro through its app. Any X10 transceiver will receive the signals. I had a CM15a on hand so I used that as it receives all housecodes. The CM15a needs no set up - just plug it in near the RM4 Pro. Once the RM4 Pro learns the codes tell Alexa to discover devices and you're in business.

NOTE: Not all RM4 Pro's handle 315MHz (which has a wide enough bandwidth to cover the 310MHz used by X10). I recommend buying the same one I did at the above link.

[brobin]

I received a response to the email I sent to Smartenit last night and they said it was an AWS server issue (Amazon) and is now resolved.  I'm impressed that they responded and fixed it on a Sunday.

[SkipWX10]

I got a response today as well, with the same AWS info. Glad they took care of it and responded as well, shows they care.

[brobin]

I suspect that this may have been a more far reaching issue with AWS as my iAqualink Jandy pool controller had the same issue starting and ending at about the same time.