Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[arf1410]

I have been told there is a firmware problem
with (some? all?) diagnostic units coded
05B06, though they would not tell me what
the problem was.  I would feel a lot more
conifident in exchanging for a newer unit if
someone (x10-Pro?) could confirm what the
specific problem was, and what the fix was.

[X10 Pro]

There isn't a problem with that version, and
we haven't made a newer unit, other than for
internal testing.

[arf1410]

then why did your tech supt. department ask
me the version #, check with the "boss" and
tell me there was a firmware problem with
that code, and to send the unit to them for
replacement?

[X10 Pro]

That's a good question, and I'll find out the
reason. It's not what should have happened.

[arf1410]

And if there isn't a problem with my unit,
how do you explain the timers not working in
the test I described in an earlier post?
(sending out an L6 command ON on the half
hour, OFF on the hour, for a whole day, and
a second Cm15A used as an activity monitor
only to record the signals)

[X10 Pro]

Without knowing what data is in the
interface, I don't know why that would
happen. I just sent you an e-mail with the
diagnostic installer, and some additional
instructions to help figure that out.

[arf1410]

X10 Pro - yesterday you stated you would
find out why your tech support staff said
there IS a problem with 05B06.  What did you
learn?

[X10 Pro]

Don't know who (did you get a name?) or why
yet, but have emphasized that that
information is incorrect.

[arf1410]

I don't remember the name, but she was a
female, someone told her my unit was
manufacturing during mid Feb, when the
problems started, and that there were "bad
welds".  Gee, welding a lot of steel inside
that little box?