Dan: I edited your post to get rid of extra tags that were hanging out.
I appreciate your perception of the product based on your reading of these forums, and I admit there have been problems. We've worked very hard to get those problems fixed, though, and I believe that as of v3.203 the majority of them are fixed. Many of the problems reported since then have been solved by ensuring that people are using the right IDs, user names, and passwords, or that they have their systems configured correctly for the versions that are running. It's not perfect, but this current version is very solid, and I think that the performance is very good. Maybe other customers will be able to address this issue more, and of course we are always working to improve the product.