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🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: malpert on August 07, 2008, 06:12:31 AM

Title: HELP. can use remote to turn on light but activehome doesnt do it
Post by: malpert on August 07, 2008, 06:12:31 AM
i use the remote and the lamp goes on.  the program tells the lamp to go on at a certain time and it doesnt go on
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: PajamaGuy on August 07, 2008, 06:50:18 AM
When you manually  use AHP (use the mouse to click on the lamp module) to turn on the lamp, does it go on? 
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: Jsnlong on August 07, 2008, 10:20:16 AM
What are you using to control the lamp? Is it a lamp module?

Is the CM15 the only transceiver you are using?

Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: Dan Lawrence on August 07, 2008, 01:47:32 PM
The OP, malpert posted ActiveHome in the title.

Is he using Active Home and the CM11A or Active Home Pro and the CM15A?
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: Puck on August 07, 2008, 02:02:34 PM
Is he using Active Home and the CM11A or Active Home Pro and the CM15A?

...I bought ACTIVEHOME PRO because i could set up times.

Member posting history  ;)
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: Jsnlong on August 07, 2008, 03:37:54 PM
Post history  -:)

So since he has been using it since 2006! Try unpluging the CM15 remove the batteries and then plug it all back it and reload the ahx file.
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: Dan Lawrence on August 07, 2008, 05:45:30 PM
I sit corrected. If I stand corrected, I can't type.  :D
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: raster69273 on March 14, 2009, 06:29:28 PM
Ok I'll resurrect this thread. I too am experiencing the same scenario. I've recently went from ActiveHome to ActiveHomePro. I am running version 3.236, windows xp sp3, 500 gig hard drive, 1250m ram. I can control lights(two of them), one incandescent and a Lava Light, both are on old lm465 modules. I have all plugins and all are registered.
Problem: I can control both lights with about 98% reliability by remote control but not at all with AHP. No timers, no macros not even by software. I have five cameras with 3 ninjas and all function without fail.
I have the cm15a set to not tranceive as there is a rr501 in the same room as the light modules. I also have a tm751 in the garage which is detached  and on its own subpanel. The garage camera works perfectly(switching). I have checked and double checked so don't start with HCUC. I have also double checked the software configuration and all matches.
I suspect something in my pc security?
I use CA Internet Security Suite:
CA PERSONAL FIREWALL
CA ANTIVIRUS
CA ANTISPYWARE
CA ANTISPAM
ANY suggestions will be greatly appreciated.
Keith







Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: PajamaGuy on March 15, 2009, 06:40:15 AM
Raster- Did it work before you went to 3.236?  If so revert to 3.228.  Uninstaling is a bit of a task, but the directions are here in multiple places.

You say, "...not with AHP" - and I re-ask the question - If your LM465 is set to L1, and the LM465 in AHP is addressed as L1, if you mouse click on the AHP module L1, does the lamp turn on and off?  If you use a PalmPad and press L1, does the light go on & off?  During both of those experiments, what shows up in the Activity Monitor?
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: Charles Sullivan on March 15, 2009, 02:47:33 PM
Ok I'll resurrect this thread. I too am experiencing the same scenario. I've recently went from ActiveHome to ActiveHomePro. I am running version 3.236, windows xp sp3, 500 gig hard drive, 1250m ram. I can control lights(two of them), one incandescent and a Lava Light, both are on old lm465 modules. I have all plugins and all are registered.
Problem: I can control both lights with about 98% reliability by remote control but not at all with AHP. No timers, no macros not even by software. I have five cameras with 3 ninjas and all function without fail.
I have the cm15a set to not tranceive as there is a rr501 in the same room as the light modules. I also have a tm751 in the garage which is detached  and on its own subpanel. The garage camera works perfectly(switching). I have checked and double checked so don't start with HCUC. I have also double checked the software configuration and all matches.
I suspect something in my pc security?
I use CA Internet Security Suite:
CA PERSONAL FIREWALL
CA ANTIVIRUS
CA ANTISPYWARE
CA ANTISPAM
ANY suggestions will be greatly appreciated.
Keith

Try two experiments:

1. Plug the RR501 into the same AC outlet or plugstrip as the CM15A is plugged into.  Can you still control the lights with the RR501?

2. With the RR501 back in its original location, take a long extension cord and use it to connect the CM15A into several different AC outlets, including at least one in a different room.  Can you control the lights with AHP in any of the outlets you try?


Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: raster69273 on March 16, 2009, 01:23:23 PM
Pajama Guy: I never had 3.228. Only the old cm11a with "ActiveHome". Until windows XP, yes "ActiveHome" did work.
LM465 works with palmpad. does not respond to anything I do within AHP software. Because I never had 3.228 can I still get it?

Charles: Great suggestions. I'll try that this evening when at home and let you know the results.
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: Dan Lawrence on March 16, 2009, 05:46:55 PM
Pajama Guy: I never had 3.228. Only the old cm11a with "ActiveHome". Until windows XP, yes "ActiveHome" did work.
LM465 works with palmpad. does not respond to anything I do within AHP software. Because I never had 3.228 can I still get it?

Charles: Great suggestions. I'll try that this evening when at home and let you know the results.

NOPE!!!!!!  That version is for Active Home Pro not Active Home.
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: raster69273 on March 16, 2009, 06:08:00 PM
Dan,
The old cm11a is in a box now! the new cm15a is the issue.

PajamaGuy,
The activity log shows all rf commands received from the palmpad, it only shows c2 without the RF transmit when clicking the module in AHP
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: Tuicemen on March 16, 2009, 06:52:30 PM
raster69273
Yes you can still get AHP version 3.228!
Links and how to are posted all over the forum!
Hint: look in the AHP section in the thread stickie thread New AHP Version 3.236  (Read 12306 times)
 >!
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: raster69273 on March 19, 2009, 05:51:10 PM
Try two experiments:

1. Plug the RR501 into the same AC outlet or plugstrip as the CM15A is plugged into.  Can you still control the lights with the RR501?

2. With the RR501 back in its original location, take a long extension cord and use it to connect the CM15A into several different AC outlets, including at least one in a different room.  Can you control the lights with AHP in any of the outlets you try?





[/quote]

OK. Results:
Experiment 1; with the RR501 and the cm15a in the same outlet ALL lights and remote functions back. until... I plug in the power strip which the wife uses for the cell phone charger and the cordless phone base and the Wii gaming system and the honeywell hepa filter. so off to get some filters.

Experiment 2. now with the afore mentioned power strip removed from the outlet and the RR501 back in its original location and the cm15a on an extension cord with an USB extender, positioned high up in the room on top of a cabinet, seems I have all AHP switching functions under control until... the TM751 receives a RF command from the Palmpad remote.
So I removed both the TM751 and the RR501 from their outlets. Range issue with the cm15a so I then installed the RR501 in the garage where the TM751 used to be. now things are improving. not only is WAF up from about a .4 to at least a 1 and looking better.Thank You for your help.

Maybe tomorrow I'll learn how to post messages in a forum B:(
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: raster69273 on March 28, 2009, 12:29:22 PM
OK   I have mapped out my house electrical circuits. I have now a better view of my problem areas. So with three XPPF filters I was able to achieve 100% reliability with the palmpad remote. Still hit and miss with AHP. AHP crashed three times this week with the BSD stating something wrong with x10uif.sys. So, I did a reinstall of AHP 3.236 on Wednesday and it is now Saturday and still stable. Back to my hit and miss, I discovered when cooking(220V electric oven), washing(220V water heater) or when the HVAC system is running(220V indoor blower and 220V outdoor heat pump), and/or the pool pump motor is running, all seems good.
Question: Do I need more than one phase coupler because I live in a mobile home with three breaker panels. One main with the meter has the heat pump and the pool equipment as well as a room addition. The sub panel inside has all lights, plugs, oven, blower, water heater, etc. And one in the garage which has a the washer dryer and a few lights and plugs. And should I use a repeater or how would I know if I need one before spending extra money?
Thanks for all your help!
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: Knightrider on March 28, 2009, 12:34:45 PM
Question: Do I need more than one phase coupler because I live in a mobile home with three breaker panels.....
......And should I use a repeater or how would I know if I need one before spending extra money?

One coupler should do the trick.

I'd start simple with the coupler only.  No use buying a repeater unless you really need it.
Title: Re: HELP. can use remote to turn on light but activehome doesnt do it
Post by: raster69273 on April 27, 2009, 02:40:00 PM
UPDATE:  I have purchased and installed a passive coupler from "SIGNALINC" and installed three powerline filters from x-10 pro.
One on an OLD power strip that by itself turned out to be a major source of powerline noise. The other two are on surge protector power strips for the wife's PC and my PC. I am very pleased to report that, with everyone's help and Jeff's troubleshooting guide(s), I have had a working system for one whole week so far. :)% Now I am ready to expand!  THANK YOU to EVERYONE even Dan!  >!

P.S. I am using AHP 3.236
P.S.S. Jeff's Trouble Shooting Tips have become my X10 Bible. :)% #:)