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🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: PajamaGuy on September 28, 2008, 07:13:22 AM

Title: Help - I'm in a hole!!!!
Post by: PajamaGuy on September 28, 2008, 07:13:22 AM

I'm losing sleep!

Simply put, AHP stopped responding to KR10A "Disarm" commands.

2- Independent computers, One Vista, one XP-SP3
2- AHP Installations
2- CM15A's
5- Different KR10As
2- SH624s

The activity monitor(s) show all keypresses correctly EXCEPT:
   If the activity monitor is open, the signal when I press a KR10A "Disarm" is, "Receive RF xxx-KeyChain - System Armed - Away"

- but get this!!!    If I close, then reopen the Activity Monitor, that line's text changes to  "Receive RF xxx-KeyChain - System Disarmed"

Both systems!  All remotes.  I even uninstalled AHP from the laptop and reinstalled.  I took it out in the yard with just a CM15 hanging from it.  Completely NEW AHX.  One room, one module (KR10A).  KR10A "Disarm" will NOT register.  Installed SH624's and THEY work fine - all functions.

Title: Re: Help - I'm in a hole!!!!
Post by: Walt2 on September 28, 2008, 09:13:14 AM

Quote from: PajamaGuy on September 28, 2008, 07:13:22 AM

I even uninstalled AHP from the laptop and reinstalled.  I took it out in the yard with just a CM15 hanging from it.  Completely NEW AHX.  One room, one module (KR10A).  KR10A "Disarm" will NOT register.  Installed SH624's and THEY work fine - all functions.

 
OK, dumb question.  Is the OnAlert plugin installed and still registered?
 
Are you sure that the other parts, and their batteries, are all still OK?

Title: Re: Help - I'm in a hole!!!!
Post by: PajamaGuy on September 28, 2008, 09:41:21 AM

Believe me, nothin's dumb at this point (except whatever I'm missing)

Yep, uninstalled & reinstalled today.

2-old, 3-brand new KR10As - all new batteries -and the DS7000 responds from 100'.

Title: Re: Help - I'm in a hole!!!!
Post by: PajamaGuy on September 29, 2008, 07:59:30 AM

Something's really weird here....

Other than re-formatting and reinstalling everything (OS, AHP, etc)  is there any way to completely uninstall AHP?

Title: Re: Help - I'm in a hole!!!!
Post by: PajamaGuy on September 29, 2008, 04:13:52 PM

Well - I re-formatted my laptop, and reinstalled AHP and all 4 Plug-ins.  I let AHP update - it went to 3.228.  (Puck - ???)

Everything is working.  Correctly.

...it's Monday - I awoke to a smoked desktop - motherboard is fried - ordered a new XPS 460, 2.5 GHz, 4 GB RAM, etc.  Weekend rebuild coming....

Title: Re: Help - I'm in a hole!!!!
Post by: Puck on September 29, 2008, 06:08:07 PM

Here is my About screen; (I only blanked out my last name).

Title: Re: Help - I'm in a hole!!!!
Post by: HA Dave on September 29, 2008, 07:40:48 PM

Quote from: Puck on September 29, 2008, 06:08:07 PM

(I only blanked out my last name).

You mean.... your last name isn't Puck?

Title: Re: Help - I'm in a hole!!!!
Post by: Puck on September 29, 2008, 08:08:27 PM

Quote from: Dave_x10_L on September 29, 2008, 07:40:48 PM

Quote from: Puck on September 29, 2008, 06:08:07 PM

(I only blanked out my last name).

You mean.... your last name isn't Puck?

Shhhh..... Don't want everyone to know that :D

Title: Re: Help - I'm in a hole!!!!
Post by: PajamaGuy on September 30, 2008, 06:00:35 AM

Hey - I believe you! - And that's about when I started having problems.  I don't have a screen cap utility loaded yet, but, when I go Help-About, I see 3.228 - BUT - the title says "Updating Plugins" - there's no disk action going on, and if I go Help-Update, it says 228 is the latest.

No matter - the KR10As "Disarm" signal is again being recognized by AHP.