OK, so I placed an order that included several pieces of software. AHP, IWitness, SmartMacros, Lola software.
I created an "X10" folder under my downloads folder and used the links in my activation email to grab the setup files. I noticed the poor naming scheme but was in a hurry at the time.
I guess now I'll have to go download them again and create separate folders for each piece of software to keep them straight so I'm not blindly clicking on setup files to figure out which is which.
I have 5 files named as follows and no way to tell which is what:
setup0.468070602118136.exe
setup0.917786693041311.exe
setup0.847768375956552.exe
setup0.250380026483075.exe
setup0.976718087987141.exe
Why not use intelligent names? Include part of the software name? Even the software part number (SW31A, SW25A, etc.)?
I understand you are using a dynamic database to create the filenames based on the link used for download -- but the "setup0" part appears static for each file and it seems it could be changed for each software type to something like "setupSW31A".
ALSO!!
What if I want to install the software on a non-net connected machine? One which has no network card or modem or any ability to connect to the net? It seems that what I've downloaded are just online setup files that will go grab the full package when I start them up? (I haven't tried installing yet.) How can I get the full install package for each program so I can burn them to CD and install that way?
AND!!
Why don't you peole answer emails like you used to 3 years ago? I've sent 3 or 4 emails over the last week to sales@, tech@, and orders@ asking questions about my order. NO REPLIES!! I DO NOT have TIME to sit on the phone waiting for tech support. I use email, period.
Gerald