My Sd card disappeared when I inserted it. I tried live chat and was given a number for tech support. I tried it three times, it rang twice and then nothing. I called the home number and made it to tech support. I waited literally 20 minutes. A rude lady answered the phone. I was talked down to like I was an idiot. I explained that I inserted the SD card in the slot and it disappeared. She says what do you want me to do, you inserted it wrong and there is nothing we can do. I told her others had the problem, what was done there. She said there wasn't anyone else and it's not a known problem. I said you have no more support than that. She said no and my call was done. I sure hope it gets better from here!!! So since I got no where with this, how did you get your card out? How did you open the case? I don't want yet another problem. It seemed I had a good product so I hope someone can come to the rescue.