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Author Topic: Help setting up  (Read 3730 times)

birdzeye

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Help setting up
« on: May 10, 2008, 11:22:19 AM »
Hi,
I'm sure this info is here somewhere but my search came up empty. Just wondering what the best way is to set up AHP + all plugins for the first time. Do I wait to get the CM15a and Va11a before downloading the software, or is it "safe" to download and install the software first? The email I got from x10 just has the links to the software downloads but no guidance on what sequence I'm supposed to follow. If anyone could help or provide a useful link as to how to set this thing up I'd appreciate it. Thanks in advance!
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Puck

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Re: Help setting up
« Reply #1 on: May 10, 2008, 05:57:51 PM »
You can download and install the software and start creating rooms, etc. You can play around with it while waiting for the hardware.
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birdzeye

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Re: Help setting up
« Reply #2 on: May 11, 2008, 09:15:45 AM »
Quote from: Puck on May 10, 2008, 05:57:51 PM
You can download and install the software and start creating rooms, etc. You can play around with it while waiting for the hardware.


OK thanks. Just one problem though....On-Alert will not install. Does anybody out there have the CORRECT install file for ONALERT? I thought maybe I had to install the software in some kind of special sequence in order to get this OnAlert thing to install properly----error message: "newer version on server" keeps popping up and ending the install.  ???  All other plugins installed properly. (knock on wood).

HELP!
 :o >:( :'( >:( >:( >:(
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Tuicemen

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Re: Help setting up
« Reply #3 on: May 12, 2008, 09:26:18 AM »
birdzeye
Quote
Just one problem though....On-Alert will not install
Many(every) OnAlert user has had this issue! See: Newer Version On Server
E-mail support and ask them to send you the newest installer not a link!  ;)
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birdzeye

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Re: Help setting up
« Reply #4 on: May 12, 2008, 11:31:39 AM »
Quote from: Tuicemen on May 12, 2008, 09:26:18 AM
birdzeye
Quote
Just one problem though....On-Alert will not install
Many(every) OnAlert user has had this issue! See: Newer Version On Server
E-mail support and ask them to send you the newest installer not a link!  ;)

Thanks Tuicemen, I did phone Techsupport and they emailed me the exact same install file (several times) that will not install! I don't know what else to do at this point...know one at x10 seems to know anything or be able to help with this.  >:(
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