what is the product code for on alert

[beachguitar]

I am having difficulty getting the download link of the on alert plugin from x10.  I have been able to get the other 3 plugins by entering my order number and their product codes.  Unfortunately I do not know the product code of the on alert plugin...it would be sw39a- something

Does anyone know it??

[Tuicemen]

ActiveHome Pro - Home Security Solution (SW39A)
I suspect you'll also get the newer version on server issue when trying to install, as X10 has been slow to resolve this  !

[beachguitar]

So I guess this means it won't matter whether I can download the software or not as it won't work anyway??

[Tuicemen]

Unless X10 has fixed the link it won't work!
You'll have to email support and customer service and supply them with your order number and ask them to e-mail you the installer not the link[/color] as info in the above link states!

[beachguitar]

Thanks I just did that.  I hope they are more responsive than they have been in the last three days.