Ok I don’t understand why a simple order has to be so screwed up
And the nice lady on the order desk even made up a whole new order because she got tired of waiting for my links and registrations so she could send them to me.
Yet again they send me no code for registration just a link. When I tried the – 1 thing it just said no registration available or something like that. And where the heck the rest of my software the hardware is useless without it
This order has been screwed up from the start mostly caused by very poor training in customer service. I shouldn’t think they are actually trying to screw it up and lack of accountability on management. Not to mention all of the other nightmares about their quality Customer service after you get your money I read here
I was hopping this would be away to make some added income to my current, But if They can’t get something as simple as getting software downloaded and registered without a crap load of grief I’m certainly not going to visit this on my clients.
Unless something happens with the way I get responded to I will no longer order from them.
If the last week is any indication I suspect it will be ignored or I will get a “ya so what go get it from some where else”. “We already hooked ya for 100.00 bucks”
.
Sooner or later they’re going to run out of customers, and then they’re stuck with lots of product and no one who trusts them enough to buy from them.
I mean what good is a great price when it is a crap shoot as to whether you’re going to get what you paid for.
Even better once you get it sorted out and it arrives you find out you missing a key component to make it do what they said it would in the ad.
To slap you again when you and say I want it to do this you get back “oh for that you need to buy this extra piece”
Now I know I will drive out to Bowmansville and walk through the place, talk live to a warm body get it right the first time.
Best yet no 10 bucks to ship to Canada from a Canadian warehouse. I mean come on guy’s I know we live in Canada but we are educated.
And we got to be a big chunk of cash to have our own warehouse.
Sorry for the rant guys since I know most of you have your own stories I can only hope some one from their reads this and all the others here and actually tries to do something to better this critical part of business or they will all be out of jobs.
Being small I understand the need for good clients and repeat customers. Especially during these economic times. I’m not building the American dream the only bailout I can hope for is helping some of my clients to stay afloat so they can continue to pay me
Alex
