I can answer the question Brian asked to open this thread... you might not like it or find it funny. I spoke with customer support online and at the 800 number. They not only wouldn't answer the question but left me with a whole lot more questions.
Here's what happened: I ordered the 50 dollar "certified like new activehome package". When it shipped this happened:
Qty Description Part
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1 Certified Like New: Appliance Module 3-Pin AM466SD
1 Scratch-n-Dent ActiveHome Pro Interface CM15SD
1 Certified Like New: PalmPad Remote HR12ASD
4 Certified Like New: SocketRocket Lamp Module LM15ASD
1 Certified Like New: Lamp Module LM465SD
1 EagleEye Motion Sensor MS14A
Do you see the scratch and dent? I called them about this. I asked if Scratch and dent was the same as like new. Neither even acknowledged the question. I asked repeatedly and was ignored. The closest I got to an answer was: When we run out of like new we substitute "Sc ratch n dent. So they're the same... no answer. So one is better and you use your referb leftovers when thwe like new are gone? No answer.
So is there a difference? I couldn't find out. I also asked how scratch could be the same as like new. No answer. I was finally directed to the "supervisors" who have not answered yet. I must admit to being very concerned. I must admit to feeling that I have been somehow downgraded and asked that they add something to make equal into equal since I didnt get like new. Why wouldnt they call it LIKE new if it is equal.? They also said not to worry about the one year like new being honored because thats what I ordered. I pointed out that all over their site they say that scratch and dent is thirty days then forget it while one year is one year. Dont worry they said. Can you send me a quick email so I have something in writing? Your site is very specific. No answer. I asked several times and was assured it would be ok if I needed help. So why is it so hard to send something that'll take 10 seconds so i can have my mind set at ease? Or at least point me to something on their site that states that. W@ow. Am I stressed. TD