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Author Topic: Not THE BEST REMOTE  (Read 6364 times)


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« on: February 22, 2011, 04:44:45 PM »

Was excited with my plans to get rid of all my remotes. When got Nstinct remote I hooked it with my new Samsung without any problems. The next step was to set up all my favorites. Here the best remote failed. The reason is that I have digital channels that shown as 3 digits dash 3 digits. For example 110-132, 110-149 etc. And the best and the smartest remote could deal with 6 symbols only. I didn't think about that when I ordered it, but, come on, guys don't claim your product the best in the world if it doesn't do simple things. At least make a note on your description that "you can store channels in Favorites.6 symbols max". Customer service said that there is the way to deal with that, by writing the macros.....What? If I have 7 favorite channels and my wive has 7, do I have to write 14 macros which will not show icons anyway? What's the purpose of such remote? I would better use a sheet of paper and will write my channels there.
After I got that trouble I started to look for solutions and found that I am not alone. The guy here pointed to that problem last year,and nobody replied to him
In conclusion.I will return it will not buy again it unless they will upgrade it up to the real time digital requirements.

dave w

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« Reply #1 on: February 22, 2011, 06:36:38 PM »

This is a user forum. Although the format is provided by X10, AFAIK X10 does not monitor it, and they definitely do not respond to customer complaints through the forum. A few users have said X10 does respond to Facebook comments on the X10 page.
« Last Edit: February 22, 2011, 06:39:34 PM by dave w »
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