Activehome registration promblem

[john mcdowell]

I have reg codes for activehome and activephone. When I install activehome on my computer the reg window pops up for  activephone and either one of my codes work. PLEASE HELP DRIVING ME CRAZY!!!!!!!!

[Dan Lawrence]

Is it  Active Home or Active Home Professional (AHP)?  If AHP, did you get a CM15A or a CM19A/TM51 combine?   If the former, did you register it?  The Reg codes for AHP and Active Phone are different.

[john mcdowell]

I have activehome pro with the CM15A. I am not new to Activehome I had it on this computer for years. Couple months ago I got infected with a virus and had to rebuild the OS. Activehome pro went back on fine a works but can not register it. I uninstalled and reinstalled it a couple of times and the registration keeps coming up as activephone, and my two reg codes do not work. By the way the two programs will register fine on my laptop.

[john mcdowell]

 

Everytime I down load AHP the registration page comes up for APP. I have registration codes for both, but can not get AHP to register. Has anyone had this problem On my laptop everything works fine

[Dan Lawrence]

Do you have the original registration for AHP still?  There was no reason not to keep it, as we all know computers do fail.   If you don't you will have to contact X10USA, they should still have the records from the original purchase.

[john mcdowell]

Yes I have the original registration codes. Somthing strange is happening when I install ahp the reg window is active phone.

[Dan Lawrence]

Try uninstalling Active Phone and rebooting the Computer, then try registering AHP. If successful and AHP is registered, then re-install Active Phone.

[john mcdowell]

Thanks tried that. Uninstalled ActivePhone rebooted, uninstalled AHP rebooted. still the AHP registration come up as activePhone. Its like there is a file from Active Phone buried in the computer someware that is corrupting AHP. Any Ideas

[Noam]

Uninstall AHP, then make sure to delete any DLL files in the folder where it was installed.
Then, reinstall ONLY AHP, and see what happens.

[john mcdowell]

There must be something I am missing. I deleted everthing I could fine and still no luck!!!!!

[Knightrider]

Try using your ActivePhone registration code to register AHP.  There's a difference between ActivePhone and ActivePhone Pro.  Don't worry about the ActivePhone Pro Registration box. 

[john mcdowell]

Good conversation post. Nope I tried that. My active phone registration code will not work on the AHP, but when I install both AHP and AP the reg screen will say Active phone twice but Ap will register just not AHP.

[Dan Lawrence]

Try uninstalling everything again and only install AHP,  not installing Active Phone.  If AHP gets registered then install Active Phone.  Active Phone is an Add-on.  When you uninstall, make sure all folders relating to AHP are removed before rebooting. Be sure to back up any .ahx files before uninstalling.

[john mcdowell]

OK here we go. Uninstalled AHP through add or remove programs. deleted all of AHP files and the AHP folder. Did a search for active home files, found some in the registry, deleted those. Restarted then installed AHP through the x10 website. When the registration window came up  again it said active phone, and my reg codes did not work. I would like to send you a screen shot of the registration window but can not attach it to this forum. If you send me a email address I will send it there. don't know what to do next very frustrating.

[Noam]

I have two possible theories:
1. AHP still thinks the ActivePhone plugin is installed, and is trying to register it.
With AHP installed, try to locate a file called "ahp_plugin.xml".
That's the file that dictates which plugins AHP tries to install.
You need to make sure that file is deleted before you can do your next install.

2. Your installer, for some reason, in installing ActivePhone.
I suggest re-downloading the installer for AHP, from here:
ftp://ftp.x10.com/pub/applications/activehomepro/setup_AHP.exe