Lights work with remote but not AHP...help

[not-tech-savvy]

I have successfully setup many lights, eagle eye, and 3-way switches...my remote works fine (I can see the "switch flip" on my computer) but when I try to use the AHP on my computer I can flip the switch on but nothing happens to the light. Thanks for any help you can provide.

[Dan Lawrence]

What version of AHP are you using?  Did you upload to the interface?

[Brian H]

Are the modules soft start where they ramp On and Off?

[not-tech-savvy]

Are the modules soft start where they ramp On and Off?

They are not the "older lamps" module, they are the lamps with the soft start.

[not-tech-savvy]

What version of AHP are you using?  Did you upload to the interface?

CM15A and AHP version 3.318...I think I uploaded to the interface...when I do the hardware configuration I click Updated Interface...the box closes.

[Dan Lawrence]

What version of AHP are you using?  Did you upload to the interface?

CM15A and AHP version 3.318...I think I uploaded to the interface...when I do the hardware configuration I click Updated Interface...the box closes.

Hardware Configuration DOES NOT upload timers and macros to the interface, it only uploads the location (where you happen to live) to the CM15A.  You use Tools, Download Timers and Macros to download to the CM15A.

[not-tech-savvy]

What version of AHP are you using?  Did you upload to the interface?

CM15A and AHP version 3.318...I think I uploaded to the interface...when I do the hardware configuration I click Updated Interface...the box closes.

Hardware Configuration DOES NOT upload timers and macros to the interface, it only uploads the location (where you happen to live) to the CM15A.  You use Tools, Download Timers and Macros to download to the CM15A.

Done...still no luck.

[Dan Lawrence]

You are doing something wrong.   The CM15A is not getting anything uploaded to it so AHP does not work.  I presume you have timers and macros to upload.

[not-tech-savvy]

You are doing something wrong.   The CM15A is not getting anything uploaded to it so AHP does not work.  I presume you have timers and macros to upload.

No...sorry..I have not yet got into macros or timers because I cant use my computer to control anything.
My remote (HR12A) worksfine...lights turn off and on...and I see the module in AHP turn off and on as well.
However, when I use the computer to turn the lights off and on nothing happens...

I thank you in advance for your help and appreciate knowledge.

[Dan Lawrence]

Now, how many modules (and types of modules) do you have?  Have you ever used the first .ahx (My Home.ahx) for anything?  My Home.ahx is a good starting point for AHP.   Give us a list of your modules and we'll see what you have.  Just for the record, this is NOT rocket science.

[not-tech-savvy]

Now, how many modules (and types of modules) do you have?  Have you ever used the first .ahx (My Home.ahx) for anything?  My Home.ahx is a good starting point for AHP.   Give us a list of your modules and we'll see what you have.  Just for the record, this is NOT rocket science.

LM465-2
WS467-4
WS4777-4
MS16A-1
AM466-1
TM751-(a few...to get things to work)

No I have never used .ahx

[Brian H]

.ahx is the suffix of the file used to store the AHP information.
House.ahx could be the name of the file you are using in AHP.

[Dan Lawrence]

Now, how many modules (and types of modules) do you have?  Have you ever used the first .ahx (My Home.ahx) for anything?  My Home.ahx is a good starting point for AHP.   Give us a list of your modules and we'll see what you have.  Just for the record, this is NOT rocket science.

LM465-2
WS467-4
WS4777-4
MS16A-1
AM466-1
TM751-(a few...to get things to work)

No I have never used .ahx

Did you get Active Home Professional (AHP) and an interface (CM15A or CM19A)?

[not-tech-savvy]

Now, how many modules (and types of modules) do you have?  Have you ever used the first .ahx (My Home.ahx) for anything?  My Home.ahx is a good starting point for AHP.   Give us a list of your modules and we'll see what you have.  Just for the record, this is NOT rocket science.

LM465-2
WS467-4
WS4777-4
MS16A-1
AM466-1
TM751-(a few...to get things to work)

No I have never used .ahx

Did you get Active Home Professional (AHP) and an interface (CM15A or CM19A)?

Yes AHP and the CM15A

[Noam]

LM465-2
WS467-4
WS4777-4
MS16A-1
AM466-1
TM751-(a few...to get things to work)

A few things:
1) Have you looked in the Activity Monitor in AHP (I think it is under Tools--> Activity Monitor, or you can press "F2 to open it). Watch what happens when you press a button on a remote (which makes the "switch" in AHP go on and off), and compare that to what happens when you click on the button in the AHP interface itself.

2) How old are the lamp modules (a category that includes ALL dimming modules or wall switches)? It may be possible that they are non-SoftStart, and are therefore not able to understand the "Extended Dim" commands. However, that wouldn't explain the problems with the Appliance modules. I'm throwing it out there, since I'm sure someone else will touch upon it. To test if your Lamp Modules are SoftStart or not, turn them on (using the remote, I guess - since that works), while watching the lamp. If it slowly (takes a second or two) ramps up to full brightness, then it is SoftStart. If it comes on immediately at full brightness (without dimming up), it is NOT SoftStart. If you find that your Lamp Modules ARE indeed non-SoftStart, then you need to change their definition in AHP to use the "Old Lamps - no SoftStart" category.