Speaking of the deal, I was one of the lucky ones (according to the ad only the first 50 buyers got the free 7 if they purchase the Airpad XL10). I still keep the original email of the ad, and I can confirm that the image shown is a 7, not the new 7P.
http://www.x10.com/promotions/airpad_x_airpad1_bonus.html?SNMy problems are a bit different:
(1) They shipped an Airpad X10, not the XL10
(2) The X10 looks like it is an open box item because the manual is missing and the way it was put back just don't seem like a new unit
(3) The 7 is pretty obvious a used item because the box is crushed at corners, manual inside is wrinkled and the factory screen protect looks like it was put back after someone pull it out, with lots of bubbles underneath, Again, doesn't look like a factory new item to me.
While the ad clearly showed the picture of the 7 (not the 7P), it did not say it is a used/refurbish item either. And sending a X10 instead of XL10 (the invoice sent to me stated it is a XL) is just difficult to explain...
I called on Wed 3/7 and was promised to have a supervisor to email me a proposed resolution within 48 hours. Did not get any email so decided to follow up by another call .... anyway, after multiple phone calls and on holds for seemingly forever, I finally got someone to help me using live chat:
( Alexandria 12:46:39 ) Okay, I apologize, I can definitely send an RMA in for you so you can get the correct items you ordered
( HomePageChat 12:47:22 )Am I supposed to receive a refurbished item for the 7 (I understand it is a bundle deal), but I do not remember it is the offer in the original advertisment
( HomePageChat 12:48:39 )Will you send me shipping labels for the RMA? Or am I suppose to cover the cost of the shipment?
( Alexandria 12:50:38 ) Yes it will be a refurbished AirPad1 and the other one will be a new AirPad XL and Yes we will provide a shipping label
And that was the first time I learned the Airpad1 is supposed to be a refurbished. Take a look at the URL I posted to see if the ad states/hints anything about the 7 as a refurb. Well, I supposed to receive my RMA authorization in 48 hours.
So far the purchase experiences from x10 is much less than positive, will see how they resolve it, and I will keep you posted.