dfennell,
Reset the unit to factory settings by doing this:
Open the IP camera tool and select your camera.
Log in to the camera using IE
On the left, select Multi- device and restore factory settings.
Follow the prompts to reset the unit.
After it reboots, connect the camera using the the network cable. Do NOT setup anything in the unit (like port forwarding, wifi, etc).
Follow the instructions that I gave earlier again and let me know if it is now working.