can't DL software for AHP, Iwatch plugin OR iwatch Mobile

[socks]

Hi,

Just bought this package from x10; 

Activehome Pro Software sw31a
Iwatch Plug In Software sw33a
Iwatch mobile Pro Plug In sw47a


Everything seems to have DL'd from their site EXCEPT when I try to do the registrations for these 3.  Then I get a message "can't find these registration numbers."  X10 has me in a loop, reinstalling, downloading the software over & over again.

I have Windows 7, and yes I have turned off my antivirus & firewalls.

Help!!!

Thanks JQ

[IPS]

You'll see these numbers on the order confirmation email that you received from x10.com so you'll enter these #s  as ########-1
######-2
######-3      And so on.

[Brian H]

It is possible your registration numbers didn't get into the computers database.
http://kbase.x10.com/wiki/Solving_Registration_Problems

I had to email X10 and they eventually got my registration codes into the database.

[socks]

already entered those numbers several times to no avail.

[Tuicemen]

As Brian stated the registration numbers most likely haven't been entered into the data base.
I also had the same issue with one of the plug-ins.
Email support and request they confirm your registration numbers are in the data base.

[JaCooke]

Did emailing to the support team help?

[Mic_]

I also had the same issue. I emailed X10 and they updated the reg info into the system. This fixed my reg issue