Contact | X10.com
Please login or register.

Login with username, password and session length

Author Topic: WM100 dead in the water  (Read 4775 times)

blenderbender

  • Jr. Member
  • **
  • Helpful Post Rating: 0
  • Posts: 15
WM100 dead in the water
« on: March 08, 2018, 03:15:36 AM »
Received my WM100 WiFi module just 30 minutes ago. Initial setup went fine until I decided to move the module to a more convenient  outlet. When I plugged it in there was no blue light at all. Appears to not power up. Tried a hard reset but guessing since there is no blue light and thus likely no power to it it ain't gonna reset. It's not the outlet as I tried it in several. Any thoughts appreciated...... Gary
Logged

Tuicemen

  • Administrator
  • Hero Member
  • ****
  • Helpful Post Rating: 286
  • Posts: 10541
  • I don't work for X10, I use it successfuly!
Re: WM100 dead in the water
« Reply #1 on: March 08, 2018, 08:16:27 AM »
Unplug it and let it sit for a while then plug it back in.
If it still fails to power up call customer service Authinx  will send you and new one and a RMA for the old one so they can see what went wrong.
Logged
Please Read Topic:
General Forum Etiquette
Before you post!

blenderbender

  • Jr. Member
  • **
  • Helpful Post Rating: 0
  • Posts: 15
Re: WM100 dead in the water
« Reply #2 on: April 05, 2018, 06:06:51 AM »
Been meaning to mention that within 30 minutes of contacting customer support I had an email with a tracking number for a new WM100  :)%. For what it's worth..... after sitting unplugged I plugged it in the next day and it did power up once again. Got the new module in short order and all is well.
Logged

dave w

  • Community Organizer
  • Hero Member
  • ***
  • Helpful Post Rating: 139
  • Posts: 6116
Re: WM100 dead in the water
« Reply #3 on: April 06, 2018, 02:29:13 AM »
Yeah, Authinx ain't the old X10.
Logged
"This aftershave makes me look fat"
 

X10.com | About X10 | X10 Security Systems | Cameras| Package Deals
© Copyright 2014-2016 X10.com All rights reserved.