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Author Topic: Start supporting your long standing customers  (Read 10294 times)

b wallace

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Start supporting your long standing customers
« on: January 20, 2006, 07:04:41 PM »

The worse part is the support, I just got
off the phone with them and was disapointed
again. I have purchased every add on
availible. i.e. all the software for the
old X10 and now for the new AHP except for
the new My House, I called to see if I
could get the new software for free since I
had already spent 150 bucks on the other
software and they are offering it all for
49 dollars, they of course said no way!
Sorry X10 you have lost another loyal


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Re: Start supporting your long standing customers
« Reply #1 on: March 05, 2006, 08:14:38 AM »

Yes it would add value to the hardware if software was updated for free . Make the software open source and the hardware would sell its self. Or at least don't make us buy a new piece of hardware just to get a reasonable price on the upgrade .Also x 10 is falling behind the in the software department . The software isn't configurible and has no interface with other programs that could be used with the hard ware. Maybe a macro that could be called and read by other windows software would add a lot of new users by offering wireless controll to aplications we haven't even thought of.
Bruce and Judith Leonard
 L and L Productions
 1220 SR 53 South
  Fremont, Ohio 43420
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