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[AdrianQuintero]

Hi, I live in Mexicali B.C. Mexico, and have installed aprox. 30 of these devices and had no problem programming 13 digits for cell phones ( example here in Mexicali 044 686 121-7262) now i've tryed to program 13 digits for my 31 device and it woul only accept 12. i reache live chat support and they tell me its only designed for 10 that they dont know how 13 digits were possible. it it was an anomally of one device i would accept it but please it was 30 devices....

any way support is not helping me .... so i please need your help!!!!
thanks in advance

[hiperboss]

Hi, I live in Mexicali B.C. Mexico, and have installed aprox. 30 of these devices and had no problem programming 13 digits for cell phones ( example here in Mexicali 044 686 121-7262) now i've tryed to program 13 digits for my 31 device and it woul only accept 12. i reache live chat support and they tell me its only designed for 10 that they dont know how 13 digits were possible. it it was an anomally of one device i would accept it but please it was 30 devices....

any way support is not helping me .... so i please need your help!!!!
thanks in advance

Hello Adrian, I have the same problem since I install a couple of those in Mexico and, the last I order is only capable to dial 12 digits, I also called X10 support and send a couple of e-mails and I don't have a answer yet, if you find a solution, please let me know...  Hugo.

[AdrianQuintero]

Hi Hugo, still nothing yet.. i hope you have something.
right now, i'm trying to see how circuit of the device works, but these guys from support don't send me any info. i need the wiring diagram (circuit diagram).
I home you have it.

[german73]

Same problem,.. Anyone has an answer on how chage the limited 12 digits to 13..
thanks

[skate]

How about getting speed dial service on the telephone, program the long number, and then just dial the speed dial code.

[german73]

Sounds like a good idea I will check if we are available to do this here in Mexico.

thanks..

[german73]

We do not have that service here in Mexico.. Any other idea..

[skate]

I have no idea if it exists, but how about a phone that has a speed dialer that you activate from the number pad.  Or even a stand-alone speed dialer.

...SKate

[LuisAtMex]

Hi, I got a way to get the call to a cell phone in Mexico:
I have my home phone line with Telmex, it has a digital service called "Follow me", I programmed the alarm to call to my own home, where my alarm is installed.
When I go out of my house, I configure the "Follow me" service to transfer the calls from my house to my cell, then if the alarm triggers, it calls my own home, and the phone company transfers the call to my cell.
When I get back at home I cancel the "Follow me".
The service "Follow me" has a monthly charge, and also the call to the cell gets charged in my phone bill.
Also every phone call to my home, while the follow me is "on", gets transferred to my cell, and gets charged on my phone bill.
It's a little bit troublesome but is the only way I have found to do it.
I hope this helps.