Sorry it didn't work-here is the long way.
Go to home page
Go about 3/4 down page to below "More Info / Help" and click on "Customer Support"
Go about 1/4 down page to below "Technical Support" and click on "Secure Software Download Link"
Fill in your email and order # and you will get an email to the download.
I also did not receive the email that it says they send out when product is ordered. Also no answers to tech support emails and put on permanent hold when you call tech support.
GOOD LUCK Tom