Please login or register.

Login with username, password and session length

Author Topic: cannot find registration code  (Read 11766 times)

RRKEEL

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 2
cannot find registration code
« on: December 24, 2007, 08:54:35 PM »

finally got ONALERT installed, but keep getting "cannot find registration code" error. all other plug=ins register with no problems.
have completely removed the software and reinstalled, no go... anymore suggestions, tech support is lost...
Logged

Tuicemen

  • Administrator
  • Hero Member
  • ****
  • Helpful Post Rating: 282
  • Posts: 10497
  • I don't work for X10, I use it successfuly!
Re: cannot find registration code
« Reply #1 on: December 26, 2007, 12:37:18 PM »

finally got ONALERT installed, but keep getting "cannot find registration code" error. all other plug=ins register with no problems.
have completely removed the software and reinstalled, no go... anymore suggestions, tech support is lost...
RRKEEL welcome aboard!
Occasionally this happens with newly perchased/installed software from X10 ( and with all their server issues of late it is probably the issue)
Ask support to check the server to be sure that your registration number is there!
I've had to have a number manually added to the server, and this maybe what is needed in your case! ;)
Logged
Please Read Topic:
General Forum Etiquette
Before you post!

RRKEEL

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 2
Re: cannot find registration code
« Reply #2 on: December 26, 2007, 06:25:10 PM »

THANKS FOR THE INPUT...
CALLED TECH SUPPORT AND THEY SAID THE NUMBER IS ON THE SERVER....
ALSO SAID TO WAIT 24HRS, AND WILL HAVE LEVEL 2 SUPPORT TECH CHECK INTO THE PROBLEM.
YOU KNOW, I STARTED TO JUST SPEND ANOTHER $50, THINKING THAT WOULD DO THE TRICK....
BUT THEN STARTED THINKING THAT IT MIGHT MAKE MATTERS WORSE.......
THANKS AGAIN...
Logged
 

X10.com | About X10 | X10 Security Systems | Cameras| Package Deals
© Copyright 2014-2016 X10.com All rights reserved.