I did some manufacturing in China for a telephone product I invented about 20 years ago. I learned that while the Chinese can do an excellent job making things to whatever quality level is ordered, their software expertise left something to be desired. The main problem was just a lack of understanding what or why something was important to a US consumer. For example, China has only one time zone and no DST (sunrise is after noon in western China!) so they don't have an appreciation for what we deal with here.
A better course for Authinx to be more responsive and have a more sophisticated product would be to develop the software here - or even India - and just build the products in China. As HA hobbyists we like to tinker and are willing to put up with some development inconveniences but if Authinx wants to go head-to-head with the current crop of HA brands they need to step up their game.