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Author Topic: Arenít there any happy or satisfied X10customers?  (Read 16678 times)

rick

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Arenít there any happy or satisfied X10customers?
« on: July 14, 2005, 01:29:11 PM »

I just bought $600 worth of X10 products
(Active pro kit + several cameras)

The only problem I have:  is that I didnít
read the forum before I went out and bought
the stuff.
Should I be scared?  I should receive it
tomorrowÖ..just hope all turns out okÖÖ

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panther0271

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Re: Arenít there any happy or satisfied X10customers?
« Reply #1 on: July 16, 2005, 06:15:25 PM »

I'm suddenly concerned as well.  I was
pretty excited about finding this company...
now I'm not so sure.

I'm looking forward to any follow up to your
post.
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phil

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Re: Arenít there any happy or satisfied X10customers?
« Reply #2 on: July 18, 2005, 07:45:43 PM »

Rick,`
I'm sure you'll be glad you purchased x10
product. I've had a good experience on all
of their equipment including customer
service. I had a $950 system installed at
my old house and it secured my property
just pichie. When I sold that property I
was able to get $3,000 more at closing only
because of the system. I just purchased the
same system for my new house 5 minutes ago
and cant wait for it to arrive. I'm sure
you wont be disappointed w/ your purchase.
Good luck bro...  
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brenda

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Re: Arenít there any happy or satisfied X10customers?
« Reply #3 on: July 24, 2005, 05:14:31 AM »

I know that these cameras are supposed to
be simple to operate but I am in need of
assistance in hooking everything up
together. I purchased multiple cameras for
monitoring my home as well as recording
through my VCR. Now that I've made the
purchase, my order arrived with NO
instructions and customer support says
there are no installers in my area
(Cincinnati/NKY). Can someone please help?
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Brian H

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Re: Arenít there any happy or satisfied X10customers?
« Reply #4 on: July 24, 2005, 07:04:26 AM »

Brenda; Don't know if it will help. Try the
support link on an X10 Page. Then in the
technical area is some downloadable
instalation instructions. Some have both
simplified and detailed versions. I am sure
that if you still have questions, there will
be many here to give advice.
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stephane bois

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Re: Arenít there any happy or satisfied X10customers?
« Reply #5 on: July 31, 2005, 12:46:16 PM »

Did you look when you buy there is a small
message in between picture saying what is
included. It open up a windows and on the
for rigth there is a small icon like manual
klick on it! It will show you up
instruction manual! Hive been printing some
to help me figure up what whould best suit
me for my setup!  Hope it will help you!
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nicklinn

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Re: Arenít there any happy or satisfied X10customers?
« Reply #6 on: August 02, 2005, 12:11:21 AM »

I am very happy with my pro camera kits.
However I live in a rural area and have
virtually no interference.
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wayward

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Re: Arenít there any happy or satisfied X10customers?
« Reply #7 on: August 03, 2005, 12:42:06 PM »

The ads say reception up to 100 feet. My
cameras are at 70 feet with a questionable
reception.
The camera locations jump around on the
control panel so you don't know what one
woill show up on which number button.
The VCR Commander would not work on my VCR.
I could not download the multi view, web
view & pan/tilt software.
I found that the standard x10 Cam2 did not
produce as clear a picture as the x10 Wide
Eye Camera.
Numerous calls to customer service meant
long 15-30 minute waite. On line messages
went unanswered.
Needless to say I returned the entire
system as totaly unacceptible.
X10 staff could use a few lessons in
showing appreciation to the customer, learn
to say thank you & to sincerely apologize
for the problems.
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roger

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Re: Arenít there any happy or satisfied X10customers?
« Reply #8 on: August 08, 2005, 01:51:48 PM »

Be afraid. Be very afraid.
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rick

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Re: Arenít there any happy or satisfied X10customers?
« Reply #9 on: August 09, 2005, 10:48:18 AM »

Well got my stuff and have them
installed....the cameras (wireless) dont
work after 50 feet or so...:(
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larry k

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Re: Arenít there any happy or satisfied X10customers?
« Reply #10 on: August 15, 2005, 01:51:30 AM »

Rick,
When you get the package, you need to plan
before you install!  Range of the wireless
cams is a function of line of site.  That
means that the more that is between you and
the camera, the shorter the max range.

Walls, trees, and other fixed items must be
taken into consideration.  Walls with wires
or lights or other electronic items will
also reduce the range.

You can use a battery pack and try
locations for the camera and the receiver
to see what is the best arrangment.  Take
you time and do a little planning and your
experience will be much better.

Good luck,
Larry K
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jaames

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Re: Arenít there any happy or satisfied X10customers?
« Reply #11 on: August 15, 2005, 10:14:21 AM »

I guess its easier to complain than to
praise. I just received my hhome security
kit and hooked it up without a problem.
There is a difference betwwen where you you
want to place the DS7000 and where the most
effective place is. I just replaced a ADT
system and I really find this system
better. I beleive this system will and can
work for everyone if the setup and
preplanning is done correctly.
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ykz_pilot

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Re: Arenít there any happy or satisfied X10customers?
« Reply #12 on: August 17, 2005, 03:51:14 PM »

Hi Brenda,

I have more than 10 cameras, some Ninjas,
some low-light, some FloodCams.

All are working great, and if the VCR
commander and motion detector are
programmed properly (fairly simple) it will
record with movement and then stop.

You should have received instructions with
each VCR commander and motion detector.  If
not you can download them from the X10 site
I believe.  I have a binder full of all the
documentation that I have received with my
products. ... (and the multiples were
recycled).

One thing that helps when using them in a
large house is to have multiple
transceivers.  I have 4 uin use.

Also, if using software - most problems are
caused by conflicts with existing hardware
and software issues.  People freak out at X-
10 support people because they don't
understand the complexities involved.
Every software developer has to deal with
these issues.  
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dennis

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Re: Arenít there any happy or satisfied X10customers?
« Reply #13 on: August 17, 2005, 04:58:27 PM »

Steve,
What transceiver are you using multiple
copies of?  I thought one would have to use
repeaters, not multiple transceivers in a
large house.  Thanks!
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ykz_pilot

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Re: Arenít there any happy or satisfied X10customers?
« Reply #14 on: August 17, 2005, 05:07:58 PM »

Hi Dennis,

Repeaters could work too depending on the
appilcation.  The transceiver turns your RF
frequency from the remotes into a signal
sent through your house wiring ... with
multiple transceivers, the closer one will
receive the signal where ones further away
will not.  For example, I have a cam on the
incubator in the basement, but the
transceivers were on the main and 2nd
floors.  The remote didn't always work from
the basement so I put a transceiver in the
basement and voila!

I bought so many bundles I had several
laying around so why buy a repeater?  Just
make sure they are set to the same house
code and you will get better reception from
any remote.

I have been asking for a Transceiver that
did not have an appliance module in it but
it has not been delivered yet, so you have
to hear the loud clicking every time you
use device #01.  Oh well ...





you can put them on different floors ...

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