Kelly,
I need your help. As you know, I just
recently signed up for your contractor's
program, and have paid my $12 fee to be
listed (which I am). I have already
received 2 calls, both approximately 60
miles away. My problem is that I have yet
to receive any formal training on the
product line, so I declined both because
they were so far away, and I am not yet
knowledgeable in the solution/products. I
felt that if there were problems they would
be magnified because of the distance
involved. This is not my goal to turn down
this new business, but I do not have the
confidence/comfort level that I need to go
that far. I have ordered a design manual,
which apparently won't be available until
October, and have talked to the factory guy
in California who won't help. I tried to
call Brian at 800 675 3044 x 2616 (Seattle
X10 office) to get his input. The phone
system must be broken, because I could
never get through.
Bottom line: I need some training, and I
need it right away. How about a 2 day
formal hands on training class somewhere?
Please advise. Thanks
John Hester