Could not help but jump in with an observation and thought (or 2).... a few of you went to great lengths to help out Jamesjr which is admirable. I want to relate a customer service issue I encountered yesterday. I bought Norton anti virus 2011 via the Internet. When I tried to upgrade my protection to 2011 , the install hung up for a while , then the software gave me a link to a service site . After filling in a box describing the problem, the service rep came into a chat window within a minute and assured me he would get it installed with me. He asked a few questions around the product key and my old install and quickly asked to take over my computer remotely. He could tell that I was an experienced person around PC's but assured me it was their problem the software did not install and wanting to correct it and learn the root cause. He tried to install from disk to verify my trial, and then went to safe mode (with networking)with a reboot , took over again and checked registry and deleted temp files etc. He downloaded software and waited the whole time. He got it running and rebooted to normal windows and then updated all virus defs. The final step was to ask me if I was completely satisfied and if he may close my case number. He would then advise his supervision of anything learned for product improvement purposes. (all of this took an hour of his time at no charge)The moral of this story , with the amount of software copies X10 sells for prices varying from $9.99 to $99.99 could they do a better job of software development/support? If they had this level of support, rather than loose their shirt on service calls, they would fix the problem. I have installed a lot of software in my 30 years of playing with Pc's. I have never seen a software package create so much frustration. I encountered all kinds of issues (not installing) AH and ran into installations and repeatability issues with AHP. I feel for a newbie that lacks experience and embarks upon a hobby with X10... again, good job helping out , if it was not for this forum I fear the suicide rate would rise.