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[asihuay]

Hi.
I go to menu help and then check for update and then click on update button AHP close immediately and do not make anything.
How can I solve this in order to update.
My system is windows xp sp2 P4 3.0
Thanks in advance.

[Dan Lawrence]

If you have AHP 3.204, open it and click on the Help, then click on "Check for Updates". that will start the upgrade. It will close AHP for you.

[Tony Olson]

I've tried to upgrade a number of times. When I get the upgrade dialog box and clicked to upgrade, it just closes AHP and goes back to the desktop. I'm running Vista Home Premium which may or may not have anything to do with it.

I went to the  AHP Request software download page and requested a copy/link to the latest AHP program.

I thought I'd just enter my 10 cents (have to allow for inflation); its been years since I submitted a message.

Tony

[Tuicemen]

Well I see I wasn't the only one visited by Murphy!
I had to Uninstall AHP reinstall it then when the install finished it found the new update and it took !
I chocked it up to a bad internet connection but now I'm wondering!
I'm using XP SP2 so I don't think Vista has any thing to do with it!

[PajamaGuy]

With Vista, you have to "ALLOW" AHP to phone-home to download the update - with mine a popup popped-up with a dialog to allow/deny; after allowing, I hit retry and is worked.  If all else fails, turn OFF your firewall during the upgrade - and if that fails, turn OFF UAC during the process.

[Tinman55]

I also have the same symptom....app closes and nothing. Have tried disabling firewall etc......still no go.  Xp-pro SP-3.....Its not like I am really missing anything anyway....it is just typical.....X10 stuff that won't work      Why don't they just post the updates like most other software vendors do ??

[Tinman55]

problem solved....if you will look in your user account/local settings/temp folder you will find a folder called x10updates.......just execute the patch in there and wah la......now to see if it still works !

[rbolan]

Well, my system exhibits the same symptoms.  Click on update, and it simply terminates AHP, and it does not trigger the update.  Running XP SP2.  There is no such directory created in my Local Settings area, so no patch to execute.

And if I have to uninstall and reinstall in order to get this update, then I'll just skip it.  It's not likely to improve things much anyway.

[Dan Lawrence]

3.228 does correct a lot of things.  If AHP does not allow you to trigger the upgrade (click on help, then on Check for Upgrades) and it will close 3.204, apply the upgrade and reopen AHP as 3.228.  If your version is 3.204/3.306 and it won't trigger the upgrade, send a PM to one of the Administrators here who is an X10 employee and they should help you.

[KDR]

Well, my system exhibits the same symptoms.  Click on update, and it simply terminates AHP, and it does not trigger the update.  Running XP SP2.  There is no such directory created in my Local Settings area, so no patch to execute.

And if I have to uninstall and reinstall in order to get this update, then I'll just skip it.  It's not likely to improve things much anyway.

One thing you might want to also check and try... If you have any virus programs running shut them down. Along with fire walls that can give you a problem, virus programs can stop some downloads from executing.

^{----------------KDR}

[Tony Olson]

I had the same problem and ultimately had to go to the Software Download Link page and get the latest version of AHP ( http://www.x10.com/register/download.htm ).
Everything was fine from there. I'm running Vista.

[rbolan]

My thanks to TINMAN55 for forwarding me the zip file of the update.  That did the trick and took care of the update.

[Akasonny]

Well here's one I haven't  seen before:

Version 3.228 on Windows XP ... click on any module for its history and you'll see activity from everywhere else too!  I used to depend upon the history modules to troubleshoot but can't do that any longer!  If I click on the history for, say, a sensor with a code of House Code C, Item Code 5, I see histories of modules including C3, G5 and others which have absolutely nothing to do with that sensor.

Why did they mess with that feature?  If it ain't broke, don't fix it!  There's plenty of OTHER issues to focus upon.

[Dan Lawrence]

Well here's one I haven't  seen before:

Version 3.228 on Windows XP ... click on any module for its history and you'll see activity from everywhere else too!  I used to depend upon the history modules to troubleshoot but can't do that any longer!  If I click on the history for, say, a sensor with a code of House Code C, Item Code 5, I see histories of modules including C3, G5 and others which have absolutely nothing to do with that sensor.

Why did they mess with that feature?  If it ain't broke, don't fix it!  There's plenty of OTHER issues to focus upon.

So don't use it!!!   Mine does the same thing, and I've never bothered with it, either with 3.204 or 3.228.

[Bill H]

I agree it was a very useful feature. Without it, you have to carefully go thru the entire Activity Monitor looking for that particular module. If I remember correctly, it stopped working when the OnAlert module was installed.